CUSTOMER SERVICE

What are adjustable height settings?
This versatile feature allows you to set the fan head at multiple heights according to preference and range of motion provided by the fan. Adjustable heights vary by model.

What is an adjustable-tilt neck?
This fan neck allows the consumer to adjust the fan head up or down at different angles to focus and direct the air output to preference.

What is oscillation?
This feature allows the fan head to mechanically turn side to side typically ranging from an 80-90 degree motion (depending on model). This feature disperses the air output over a larger area offering whole room comfort.

How does the Remote Control on my fan work?
To work properly, the remote control must be in direct line of sight to the fan and within the range of the sensor (range varies by model but usually 10-15 feet).

How do I clean my fan?
Turn the unit off and unplug before cleaning. Once unplugged, use a soft, damp cloth and a non-abrasive cleaner (optional) to wipe the grill area and outside of the unit clean.

How do I store my fan?
It is best to store your fan in the original or appropriately sized box. If stored fully or partially assembled, the fan head should be covered to prevent dust from accumulating on the blades.

How do I assemble my fan?
Please see the Owner’s Manual, which is also available on line, to provide specific instructions for your model.

Can I adjust the height of my stand fan?
Some stand fans are adjustable; however, not all stand fans have adjustable heights. Your fan manual will explain how to adjust or remove poles for different heights.


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